Returns, refunds & cancellation
Get clear terms and help with an order concern.
Updated 14 October 2026
Before agreeing an order
Ask the identified seller for the applicable return period, cancellation rules, exclusions, warranty information and return-shipping responsibility in writing. A product enquiry is not a purchase and can be abandoned without a charge from this website.
Damaged, faulty or incorrect goods
Contact us with the order or quotation reference, item details and a description of the issue. Photographs may help. Avoid further installation where it could worsen a fault, and agree a safe inspection or return process. Faulty-goods remedies are subject to applicable law; no blanket exclusion is imposed for opened or installed products.
Change of mind and cancellation
Rights and arrangements can depend on the location, transaction, whether goods are made to order and whether services have started. Confirm the relevant terms before purchasing. Any mandatory cooling-off or cancellation right continues to apply.
Refunds and disputes
A refund, where due, should be handled with the verified seller through an agreed secure payment channel. We do not promise an unverified processing time. Never disclose a PIN, OTP or full card information to request a refund. You can contact us about unresolved concerns without giving up rights to other lawful dispute channels.